PRIVACY POLICY

1. INTRODUCTION

VJC provides offshore financial services like accounting, taxation planning and filing, advisory, and other associated services for clients from Australia, New Zealand, United Kingdom, and United States of America.

VJC is committed to protecting your personal data and ensuring transparency in how we collect, use, and safeguard your information. We align our data protection practices with the General Data Protection Regulation (GDPR), Australia’s Privacy Act 1988, UK Data Protection Act 2018, and US privacy laws such as the California Consumer Privacy Act (CCPA).

This Privacy Policy explains how VJC collects, processes, shares, and protects the personal data of website visitors, prospective clients, and clients who engage with our services. By accessing our website or using our services, you agree to the terms outlined in this policy.

2. Defining the Audience

• Visitor: Individuals who visit the website to browse, or with an intention of engaging in business or to apply for a job. Usually looking for general information about VJC’s services, expertise, and reputation, as well as an introduction to the company.

• Client: Businesses or individuals who are currently using VJC’s services for offshore accounting, finance, legal, or other business solutions. They require access to detailed service offerings, pricing, case studies, client testimonials, and resources. Clients may also look for support portals or contact options for ongoing projects.

• Team Member: Employees, contractors, strategic partners, or independent consultants working with VJC who are a part of the team.

• Job Seeker: Individuals who are actively looking for job opportunities at VJC, either in accounting, finance, legal services, or other business operations, and apply through the link provided on our website.

3. Alignment with the GDPR Principles

• Lawfulness, Fairness, and Transparency: We collect data for legitimate purposes and ensure transparency in how we use it.

• Purpose Limitation: Data is only used for the purposes specified at the time of collection.

• Data Minimization: We collect only the necessary information required for our services.

• Accuracy: We keep data up to date and correct inaccuracies upon request.

• Storage Limitation: Data is retained only as long as necessary for its intended purpose.

• Integrity and Confidentiality: Robust security measures are in place to protect personal data.

4. Our Commitment

At VJC, we are dedicated to safeguarding your personal data and ensuring transparency in how it is collected, used, and stored. Our commitment includes:

• Collecting only the data that is necessary and relevant to our services.
• Storing your data exclusively on secure systems that comply with regulatory standards.
• Restricting access to your data strictly to authorized personnel and minimizing data processing wherever possible.
• Never sharing, selling, or trading your data with any third party outside of VJC and its designated Processors unless:
  • You have provided explicit consent.
  • We are legally required to disclose the information.
  • It is necessary to fulfill our service commitments through a third party that meets our privacy standards.
• Recognizing that your data belongs to you, not us. We will always ensure transparency, respect your rights, and respond promptly to any requests regarding your data.

If you have any concerns or wish to exercise your data rights, we are here to assist you.

5. What Information We Collect

We collect the following categories of data:

• Personal Information: Name, email address, phone number, business details.
• Financial Data: Billing details, payment transactions related to our services.
• Technical Information: IP address, browser type, cookies, and tracking user behavior.
• Sensitive Information: Financial records, tax details, or other confidential documents required for our accounting and advisory services.

6. Data Collection

6.1 We collect Data under two broad categories:

• Direct communication:
  • Data collected through website inquiries and forms submitted by visitor, and audio/video calls or emails exchanged between the visitor and VJC personnel in order to determine the requirements of the visitor.
  • Social media platforms engagement via chats and direct messaging.
  • Relevant data voluntarily provided by clients for processing of services that the clients require to be delivered.
• Indirect collection:
  • Via cookies and tracking technologies when you visit our website to improve user experience and to maintain a log of website activity.
  • From third-party sources that provide relevant business data, available on the public domain, as a part of market research.

6.2 The purpose of collection of this data is:

• Provide accounting, bookkeeping, and advisory services.
• Communicate with you regarding service requests, updates, or legal compliance matters.
• Improve user experience and optimize our website’s performance.
• Conduct marketing and promotional activities (only if you opt-in).
• Prevent fraudulent activities and comply with legal obligations.

7. How We Protect and Store Your Data

VJC employs industry-standard security measures, including:

• Data encryption and access control mechanisms.
• Secure cloud storage with restricted access.
• Regular security audits to prevent data breaches.
• Request our “Security Standards Manual” for more details.

8. How We Share Your Information

VJC does not sell personal data. However, we may share your data with:

• Third-party service providers: Assisting with IT, payment processing, and business operations, subject to strict confidentiality agreements.
• Regulatory authorities or legal bodies: When required by law.
• International transfers: Between Australia, the UK, and the US, ensuring compliance with GDPR Standard Contractual Clauses (SCCs).

9. Your Rights Under Privacy Laws

Depending on your location, you have the following rights:

Australia (Privacy Act 1988):

• Right to access and request corrections to your personal data.

UK (GDPR & Data Protection Act 2018):

• Right to access, rectify, erase, restrict processing, and data portability.
• Right to object to data processing and automated decision-making.

US (CCPA & Other State Laws):

• Right to request access to personal data collected about you.
• Right to opt-out of data sale (VJC does not sell personal data).
• Right to request deletion of personal data.

To exercise your rights, contact dpo@vjcindia.com.

10. Cookies & Tracking Technologies

We use cookies and similar tracking technologies for:

• Enhancing website functionality and improving user experience.
• Analyzing website traffic and user behavior through analytics tools.
• Marketing purposes, where legally permitted.
• Monitoring website health and identifying errors or crashes.

11. Use of Third-Party Data Processors

To deliver our services efficiently, VJC engages with certain third-party service providers that act as Data Processors on our behalf. These providers help us enhance user experience, manage client interactions, and improve service delivery. The third parties we engage with include:

• Google Analytics: We utilize Google Analytics to monitor website traffic, understand visitor behavior, and analyze time spent on different sections of our site. This helps us enhance user experience. Google Analytics does not collect or store any personally identifiable information shared with us by visitors, clients, or respondents. For more details, please refer to Google’s Privacy Policy.
• Mixpanel: We use Mixpanel to analyze user activity on our website, helping us understand visitor interactions and enhance our digital experience.
• Website Forms & Microsoft Bookings: Our website includes inquiry forms for visitors to submit queries and service requests. Additionally, we use Microsoft Bookings, embedded on our contact page, to facilitate meeting scheduling. The information provided through these forms and bookings is used solely to respond to inquiries and arrange discussions. We don’t rent or trade email lists with other organizations and businesses.
• Microsoft Teams: For day-to-day communication with clients regarding operational tasks. These tools are used strictly for internal purposes, and no personal data collected through them is shared, sold, or traded with external entities.
• Various bookkeeping, accounting, audit, tax, and payroll platforms: In order to perform bookkeeping, accounting, audit, tax compliance, and payroll services, clients may grant VJC access to specific financial platforms. These platforms remain under the client’s control, and VJC only accesses systems explicitly provided by the client for service execution.

12. Right to Make a Complaint

If you believe your data has been mishandled, you have the right to:

• Contact our Data Protection Officer: Adv. Deep Shikha, at dpo@vjcindia.com.
• Lodge a complaint: With the relevant data protection authority in your jurisdiction.

13. Updates to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page, and where necessary, we will notify users via email or website banners.

14. Acceptance of These Conditions

We assume that all Visitors, Respondents, and Clients have read this page carefully. If someone does have any query regarding this policy, then please contact our Data Protection Officer at dpo@vjcindia.com.